Frequently Asked Questions
Everything you need to know about your MacPro shopping experience.
Are your products brand new and authentic?
Yes, every item sold on MacPro is 100% authentic, brand new, and comes in original manufacturer packaging with a full warranty.
How long does shipping take for high-end electronics?
We offer expedited shipping. Domestic orders typically arrive within 2-5 business days, and all packages are fully insured during transit.
What is your return policy for opened devices?
We offer a 30-day return window. If the device has been opened, it must be in like-new condition with all original accessories and packaging to qualify for a refund.
Do you offer technical support after purchase?
Our dedicated support team is available via chat and email to help you with setup, troubleshooting, and any technical questions regarding your new hardware.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options like Affirm to make high-performance tech more accessible.
Does my purchase include a manufacturer warranty?
Absolutely. All electronics purchased through MacPro include the standard manufacturer warranty, and we also offer extended protection plans for added peace of mind.